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Concepts

New ideas for the 21st century
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Concepts

The winners of tomorrow’s digital age are transforming today. Learn how we are enabling transformation for our clients.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. GLB can help.

We enable organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.

Developmental conditions

Creating a better customer experience wherever and whenever.

From increasing customer acquisition rates to increasing sales, we focus on the total customer experience to ensure that it remains a competitive advantage for your company.

  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Migrate from a voice-centric model to omnichannel and web-based systems. Re-channel agent knowledge and skills to address expansion and better service. Help everyone break away from constantly—and sometimes slowly—resolving the same problems for customer after customer.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.
  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
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Training

Retail & Distribution

  • Process Maturity Assessment

    We assess an organisation’s processes to measure their maturity level in terms of process capability and performance. We then identify potential gaps that need to be resolved as well as “Quick Wins”.

  • Process Improvement and Governance

    We redesign our customer’s processes to create value-based improvements. This is followed by quantifying the subsequent business value generated by these improvements and prioritising the implementation stages. Global.Co also helps to sustain improvements through the introduction of process governance in terms of the organisation’s guiding principles, reviews, and performance monitoring mechanisms.

  • Process and ICT Alignment

    We review the organisation’s current processes and identify new processes that are better aligned with its business objectives. After this is established, we outline functional requirements for system implementation, recommend the most appropriate solution, and develop a comprehensive business transition plan.

Explore Industries GLB Serves

Our industry professionals are able to deliver better ideas and solutions embedded with a deep understanding of each client’s business and industry. We build lasting relationships with clients, focusing on understanding the client’s perspective, and their needs.

The industry focus of our experts allows us to offer comprehensive solutions for clients seeking opportunities and to avoid threats emanating from the industrial factors. Our expertise & support empowers our clients to react quickly to dynamic industry conditions & capitalize on emerging trends that affect their business.

Explore of Our Work

View Case Study to see how our technical expertise applies across markets and service lines.

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Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand
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A Homeland Security Agency

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand

Explore more of our work

Talk to Us?

You have questions and we have answers. Contact us today, we’re here to help.

    You can also email us at sales@glb.theme

    They had become an integral part in my former Company to achieving our goals in diverse areas, hence when I initiated a Global transformation process in Celebi I re connected with GLB to capitalize on their expertise and solution driven flexible business proposition.

    Onno C. P. Boots

    Group CEO - Celebi Aviation Holding

    We transferred our IT development and support to GLB in 2012. In the process we have significantly reduced our IT spend, but at the same time, have leveraged GLB’s wide experience and coverage in multiple disciplines and their extensive knowledge of our industry and that of many others.

    Mr. David Simon

    Corporate Communications Executive - Linethemes

    The approach towards working on engagements is very structured, professional and results driven. Apart from being very collaborative and constructive, the team at GLB understand what they are doing on transformation programs. This has only helped all of us succeed towards realizing game-changing visions.

    Suren Thadani

    Chief Operating Officer - Inchcape Shipping Services Ltd